Still waiting for DiscoveryInsure mangers call

Good day I don’t understand what time of constant communication your investigator is referring because he’s not giving anything helpful and he also referred to “still under validation” which I understand but he’s not giving an answer while coming to the question asked. I don’t believe your investigator he is being transparent because I met him once and communicated with him once and since he said he will call he has never called-yesterday I sent him an email to meet with him ,he refused and this leaves me wondering what investigation methods he is using. Coming to the car hire I believe because I’m a black man asking him to extend the period because the claim is still with him-he is strategically refusing and he can only communicate with AViS but not me-I’m wondering whether I’m a client to AViS or DiscoveryInsure which DiscoveryInsure can share communication with AVIS not their clients,if that’s the constant communication then I’m at the wrong place? I guess he doesn’t treat white peoples like he’s doing to me because where will I get transportation to work while he is still validation?