Still no tracking system

I had a DQ tracking appointment booked for Saturday morning at 9am, which I had booked 3 weeks prior. I received and email confirmation and a SMS reminder with 9am. At 8h50 I received a call from a lady saying she is confirming a technician will be with me at 1pm. I said no, my appointment is at 9am and they need to honour that. She said she would call me back, I am still waiting.<br> <br> I then called the call centre at 10h44 to ask what was happening, and I was told that a technician would call me back. which some one did call me to say, his appointment with me is 1pm, and that is when he will be there, and he can prove to me that my appointment is only for 1pm. I had already put aside my morning for Discovery and had prior arrangements that afternoon.I was then asked if I would like to cancel the appointment? I asked the technician to get his operations manager to call me on Monday. I am still waiting.<br> I emailed my complaint through yesterday and am still waiting for someone to call me. <br> In the interim, my family and I get to drive around with no tracker system and as much as the DQ system is there so discovery can monitor my driving it is also there for my families protection.