Still no feedback from Discovery Insure and poor service

So it's has been nearly a month since my initial complaint has been logged. After an initial flurry of responses prommissing me feedback either the next day or in two days there has been no feedback from discovery. At this stage it seems like all is but forgotten from their side as they "check if they actually need to pay the claim". Very dissatisfied with their service so far. Does it really take a month to listen to a voice recording to see what was sold to me on my policy? I think not.

Original complaint: Bad advise and cover from Discovery Insure

Juan J | 23 Jul 2019, 09:54

So my wife's phone was ****** over the weekend. I logged a claim with Discovery Insure only to be told bluntly by the agent that my policy does not cover portable possessions. When my policy was checked there is no, yes that is correct * portable possession cover on the policy. This was never told to me and if it was I would have not taken the policy or made sure portable possession cover was on the policy. Everything else from cars to building to home content is insured so why would I purposefully choose not to ensure my portable possessions (which is the highest risk items)???