Still no arrangements for required tracking device installation and online booking does not work

I am a new discovery insure client, all okay so far but to book an appointment for dq track device is not possible as the online system does not work, phoned a few times about this and was told the c track department will contact me for installation arrangements, been with Discovery insure now for day 11 and STILL no phone call about installation and this is a requirement.... Then on a second note when I am on the screen where I can make bookings its also showing me to collect my vitality drive sensor for the other vehicle, this has been done on the 1st of June already but this is not updating at all. please resolve these 2 problems.