Still no answers. Everyone just ducking

Hi again, my car is still not fixed. A team leader was supposed to contact me. Hasn't happened. I got one update from Dominic that was not adequate at all. Im the one talking to the panel beaters to get updates. The car has been with Discovery Insure now since beginning of Jan. Im not the one who picked the panel beater in question still I am the one who has to pay for the rental car. Can someone please get back to me. I am a single mother, I pay a full insurance with you for my car. I have all my other insurance with you as well. I need a car to take my son to school etc. I find it absolutely appalling that you do not cover my rental since its your mistakes that has made it take so long. Even the lady at Avis said that my case is the worst one she experienced. Why do you not just my cover my rental? Would make you guys look soo much better if you took responsibility over the mess you have created and absolutely no follow up what so ever. Waiting for your respons. Anna-Eva