STILL AWAITING REPLY SINCE 31 AUG / POOR CUSTOMER

on 31 aug 2015 i emailed kesh bassdhev re a query re DQ tracker login. he forwarded it to the discover insure and i got an automated response from Tiaan venter on 2 sept. since then i have not received any feedback. on 23 sept 2015 i re-emailed Kesh Bassdhev, the query. so far i have not yet received any reply from him. for a client liasson officer i see this as appaling service & it irritates and wastes my time. 2 of your staff members cannot attend to this matter and it has taken several emails but still no reply or response. it has been almost 2 mths waiting. shame on these staff members of yours, they are giving your company a bad reputation. please advise.