1 reviews | Active since Jul 2009
Still awaiting refund
I spoke to Mabohlahle last week Tuesday regarding the refund for the tracking device activation of R150. The policy was cancelled before inception, therefore Discovery has to refund me. She said the refund will be effected in 48 hours and confirmed she would call me on Thursday to confirm it has been done. As expected, I have had no response and I STILL don't have a refund (which I complained about previously)<br> GIVE ME MY MONEY BACK OR I WILL LODGE A COMPLAINT WITH THE OMBUDSMAN TODAY!!!! I have asked this to be done numerous times. I am so tired of fighting with Discovery to get back MY money that you took WITHOUT my consent. Reference number for the call with your agent is ***. I expect a response TODAY.
I sincerely apologise for the delay in processing your refund. I have looked into the matter above and can confirm that the reason your refund was delayed is because the consultant captured the request on the wrong entity number.
We have since corrected the error, requested for the payment and addressed the matter with the consultant in question.
This payment will be released tomorrow and will appear in your bank account within 72 hours from that point.
Kind Regards
Kesh Bassdhev
I sincerely apologise for the delay in processing your refund. I have looked into the matter above and can confirm that the reason your refund was delayed is because the consultant captured the request on the wrong entity number.
We have since corrected the error, requested for the payment and addressed the matter with the consultant in question.
This payment will be released tomorrow and will appear in your bank account within 72 hours from that point.
Kind Regards
Kesh Bassdhev