Stay Away!!! - Great product but WORST service!

Again, same story. Great product pathetic service.

My POTHOLE claim was submitted on 29 Jun! Today is the 21 Aug. I still don't have my car! That is almost 2 months, on a POTHOLE claim!

Discovery uses NET ASSESS to validate their quotations.... this caused a ridiculous hold up. The down graded the quotation with almost R15 000 based on photo evidence as to the repairers hands on realtime assessment. That caused a further hold up with *********** communication between Discovery Insure, Net Assess and the frustrated repairer. The quote was finally approved for the initial work/amount, wasting time with a compelete disregard for my inconvenience.

After contacting 3 different departments of discovery to respond on the failure to make use of Net Assess and damaging their reputation I got no response. Neither from Sbu my assigned consultant, his manager Nolwazi (who has taken over my case due to bad service) nor the customer care department responded. How can 3 departments miss or turn a blind eye to this?!

Discovery will respond to this post stating they will contact me like they have done with every other post. My phone will ring once too quick to answer and then I hear never from them again. They consider this as following up and resolving their mess.