1 reviews | Active since Sept 2020
Stay away from Discovery Insure!
Stay away from Discovery Insure!
I have been waiting for 9 months for my insurance claim to be resolved.
The claim was logged in early September 2021. I have been waiting 9 months for Discovery Insure to return the countless emails and calls that I continue to make.
Premiums were also debited from my account for 2 months after my claim was logged. I am still owed this money back.
I am also still waiting for the replacement phone that I am owed from the claim.
It is impossible to get hold of anyone at this company.
The "Discovery Financial Planners" are glorified insurance salesmen. The “Financial Planner" I dealt with stopped at nothing short of gas-lighting me when it came time for me to make a claim. Completely unprofessional. On top of this, he told me not to contact him or his staff in connection with my claim and instead told me to contact the call centre staff who was assigned to the claim. To this day I have not managed to speak to the person assigned to my claim - they have not once returned my multiple calls or emails in all of these 9 months since the claim was first lodged.
Each time I call the call centre I am forced to speak to a new person and explain the whole situation again. I spent hundreds of rands on hour-long calls to their call centre, most of the time being kept on hold. Still, no one ever calls me back with a resolution to my claim.
Do not be fooled by the good name or reputation of Discovery Health! Discovery Insure is nothing like their namesake Discovery Health!
Your items will be sent for bellow par repairs by contractors that use uncertified parts to make these repairs to valuable technology. This or you will just be left without your items being replaced at all. I have experienced both of these outcomes with Discovery Insure.
Do not waste your hard-earned money insuring your valuables with Discovery insure!!!
It has been 9 months since I reported the premiums that were debited from my account *******ly for the items that I was claiming for (complaint reference ***).
In 9 months, since alerting Discovery Insure to these ******* and incorrect debit orders, I've heard nothing back from them.
I have called and emailed many times since then. I have countless reference numbers for each email and phone call. The reference numbers are totally useless as no one ever follows up!
It seems the Discovery Insure business model is to tire out and frustrate the customer into just giving up on the outcome of the claim after hours of wasted time and money on phone calls.
I need the refund and the replacement phone I am owed. Immediately!
It has been 9 months since I reported the premiums that were debited from my account *******ly for the items that I was claiming for (complaint reference ***).
In 9 months, since alerting Discovery Insure to these ******* and incorrect debit orders, I've heard nothing back from them.
I have called and emailed many times since then. I have countless reference numbers for each email and phone call. The reference numbers are totally useless as no one ever follows up!
It seems the Discovery Insure business model is to tire out and frustrate the customer into just giving up on the outcome of the claim after hours of wasted time and money on phone calls.
I need the refund and the replacement phone I am owed. Immediately!