Stay Away from Discovery Insurance

Stay far away from Discovery Insurance!! They do everything they can to not pay out claims. A person who works for a reputable company drove with a company vehicle into the back of my Audi S4 whilst stationery. Details were exchanged and I thought that by having a broker with Discovery I would have peace of mind, that all the info passed on to them they sort the claim all out. Three days after the accident my car's automatic box clutch started slipping, I notified the broker who said their assessor looked at the pics of the damage on the bootlid and bumper, and says the mechanical damage was not accident related!!! They make their own decisions when the vehicle was never inspected mechanically for damages due to collision damage. Eventually car was taken on a flatbed truck to Audi and it stood there for over 6 weeks while Discovery kept on insisting that the damage was not accident related, it was due to lack of maintenance. They did not accept Audi's damage report. I was told to find an automatic gearbox specialist cause they don't have anyone on their database!!! At my expense if proved wrong! I got a VW Audi specialist who inspected the car and sent through a report saying that damage was plausibly due to the accident. Discovery then sent another assessor who said it was maintenance related, which best suits their narrative even after I sent through all the proof of dsg service done 4months previously and had brand new water pump, pcv valve and thermostat fitted and new coolant - so there was no sign of any issue. Car was in immaculate condition before the accident. I had to pay to have the car towed to a mechanic to get the oil cooler radiator removed, we saw the evidence caused by the accident. The force of the rear impact caused the motor to move forward slightly and Aircon brackets went forward and pierced the radiator causing the water to mix with the gearbox oil. Photos of the damage was sent to the broker, but again the assessor insisted it was it was maintenance related! Initially I was not offered a rental car (though I pay for that service). Reason given was that they needed to know if the mechanical damage was caused by the accident. Too much info to mention! They do everything in their power to not pay out claims. They only approved to have the body work fixed. Even after showing their assessor the 3rd time the proof why the car was not drivable, he still disagrees. Discovery has no regard for their clients - the people who were supposed to assist and advise us, treated us as if we were in the wrong and trying to pull a fast one. They were condescending, not helpful and we had to phone after them all the time to find out what was happening. Discovery copies and pastes the information they want you to see and says I'm not entitled to the assessor's report!!! I'm hoping someone from Discovery can convey this to someone in authority at Discovery - I am disgusted and disillusioned by the way I was treated - I regret the day I switched to Discovery. I have absolutely no confidence in them going forward. Claim ***