VP
Vijay P
1 reviews | Active since Sept 2019
20 Jan 2026, 13:26
STAY AWAY FROM DISCOVERY INSURANCE
Horrible Service been waiting for my vehicle to be repaired now for almost 2 months , Discovery has really wasted my time , by first making me wait for a whole for an assessor that never turned up , then finally sending an assessor to my place, then they approved the claim , then 1 day before the car was meant to go in for repairs they canceled the claim and told me another assessor was being appointed, why i asked why they could not give me a reason, this is not fair as I pay a premium every month an now am sitting without a vehicle and am still not sure when DISCOVERY PLANS ON REPAIRING MY VEHICLE. 🤬🤬🤬🤬🤬🤬
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Replies (2)0
Replies (2)
Discovery Insure's replyOfficial
20 Jan 2026, 13:34Good day Vijay
Thank you for reaching out to us and please accept our apologies for the delays with your claim. We'll liaise with our Claims Management team to investigate and revert with feedback as soon as possible.
Regards
Discovery Insure
Thank you for reaching out to us and please accept our apologies for the delays with your claim. We'll liaise with our Claims Management team to investigate and revert with feedback as soon as possible.
Regards
Discovery Insure
Discovery Insure's reply20 Jan 2026, 13:34
Official
Good day Vijay
Thank you for reaching out to us and please accept our apologies for the delays with your claim. We'll liaise with our Claims Management team to investigate and revert with feedback as soon as possible.
Regards
Discovery Insure
Thank you for reaching out to us and please accept our apologies for the delays with your claim. We'll liaise with our Claims Management team to investigate and revert with feedback as soon as possible.
Regards
Discovery Insure
Discovery Insure's replyOfficial
22 Jan 2026, 12:54Good day Vijay
Thank you again for reaching out to us. We liaised with our Claims Management team and they've advised that they had informed you of the reason another assessor was appointed. When your claim was initially logged, due to the nature of the claim, we should have appointed the fire expert at the time but this wasn't done and we're truly sorry for that.
In order to ensure that the correct repairs are done on your vehicle, we need the fire expert to determine the exact cause of the fire. This will provide answers as to whether it's a manufacturing or human error and steps can be taken to ensure it doesn't happen again. The original assessors weren't able to determine this during their assessment but we were only informed of this after the team had already approved the claim and why we had to reach out and rescind the authorisation. We'll be able to proceed with the next steps once we receive the report from the expert.
Please accept our sincerest apologies that the correct process wasn't followed at the start, resulting in your poor claims experience as this was not our intention. Our Claims team will reach out directly as soon as they have the results of the experts report.
Regards
Discovery Insure
Thank you again for reaching out to us. We liaised with our Claims Management team and they've advised that they had informed you of the reason another assessor was appointed. When your claim was initially logged, due to the nature of the claim, we should have appointed the fire expert at the time but this wasn't done and we're truly sorry for that.
In order to ensure that the correct repairs are done on your vehicle, we need the fire expert to determine the exact cause of the fire. This will provide answers as to whether it's a manufacturing or human error and steps can be taken to ensure it doesn't happen again. The original assessors weren't able to determine this during their assessment but we were only informed of this after the team had already approved the claim and why we had to reach out and rescind the authorisation. We'll be able to proceed with the next steps once we receive the report from the expert.
Please accept our sincerest apologies that the correct process wasn't followed at the start, resulting in your poor claims experience as this was not our intention. Our Claims team will reach out directly as soon as they have the results of the experts report.
Regards
Discovery Insure
Discovery Insure's reply22 Jan 2026, 12:54
Official
Good day Vijay
Thank you again for reaching out to us. We liaised with our Claims Management team and they've advised that they had informed you of the reason another assessor was appointed. When your claim was initially logged, due to the nature of the claim, we should have appointed the fire expert at the time but this wasn't done and we're truly sorry for that.
In order to ensure that the correct repairs are done on your vehicle, we need the fire expert to determine the exact cause of the fire. This will provide answers as to whether it's a manufacturing or human error and steps can be taken to ensure it doesn't happen again. The original assessors weren't able to determine this during their assessment but we were only informed of this after the team had already approved the claim and why we had to reach out and rescind the authorisation. We'll be able to proceed with the next steps once we receive the report from the expert.
Please accept our sincerest apologies that the correct process wasn't followed at the start, resulting in your poor claims experience as this was not our intention. Our Claims team will reach out directly as soon as they have the results of the experts report.
Regards
Discovery Insure
Thank you again for reaching out to us. We liaised with our Claims Management team and they've advised that they had informed you of the reason another assessor was appointed. When your claim was initially logged, due to the nature of the claim, we should have appointed the fire expert at the time but this wasn't done and we're truly sorry for that.
In order to ensure that the correct repairs are done on your vehicle, we need the fire expert to determine the exact cause of the fire. This will provide answers as to whether it's a manufacturing or human error and steps can be taken to ensure it doesn't happen again. The original assessors weren't able to determine this during their assessment but we were only informed of this after the team had already approved the claim and why we had to reach out and rescind the authorisation. We'll be able to proceed with the next steps once we receive the report from the expert.
Please accept our sincerest apologies that the correct process wasn't followed at the start, resulting in your poor claims experience as this was not our intention. Our Claims team will reach out directly as soon as they have the results of the experts report.
Regards
Discovery Insure