STAY AWAY FROM DISCOVERY HELDERBERG

I have had the worst service from Discovery Insure. I was involved in an accident and the car should have been a write-off. My broker at the time not only **** to me in that he advised me that there was only one panel beater in my area affiliated with Discovery, which happens to be a place that we have never heard of, and he denied that well known panel beaters were on their panel. My car took 7 weeks to repair after the parts were only ordered 5 weeks after the accident. Since getting it back I have received the WORST aftercare service possible. My broker dug his head into the sand and had me deal with his secretary, the panel beater left tools in my rear door (the ACTUAL door) and the re-spray on my vehicle was absolutely terrible. When I questioned why the proper procedure was not followed I received no response. I have reported all parties involved to the Ombudsman because Discovery just does not care about their clients - the most important is the money in the bank for these so called "service providers". Useless and unresponsive. The emergency assist on the app is also not effective. When I got my car back from the panel beater I broke down on the side of the road. I contacted the emergency assist and I was told that because of the time and day I could not be assisted. It was 16h00 on a Friday afternoon. Your safety is not in good hands at Discovery.