Started well

I was very impressed at first as I got a call 2min after I was in the accident so just after I manage to pull out my son out of the bakkie after the accident. we were both still very shaken up off what just had happened. Both our airbags did deploy and we only had minor injuries. within an hour the tow truck was on the at the scene. The disappointing part is only now this happened on the 27/12/2022 and it is now the 11/01/2023 and the system say it is in for assessment this is since the 28/12/2022 that it is in for assessment. The assessor phone me on the 04/01/2023 and said he was busy with the assessment and basically done. My problem is that the system say and when you phone that it is still being assessed. the damage is a lot and both the air bags did deploy so I would think it will be written off because off safety risk trying to fix something that is lifesaving?? What if the repair is faulty and we die in the next accident. Either way they must decide the way forward as my rental will at some time also run out why is things taking so long something does not add up???