CG
Celeste G

1 reviews | Active since Apr 2018

18 Nov 2019, 15:04

Speedy, professional Service

My TV was damaged due to lightning on Sunday, 10/11/2019. On Monday, 11/11/2019, I called Discovery and a consultant named Martha Manabalala assisted me by putting the claim through. She was very professional and assisted as best as she could. Within 1 hour I received a call from the service provider asking if my TV could be collected for assessment. On Wednesday, 13/11/2019, I received a call from Martha stating my TV has been assessed and is not repairable. She then advised Discovery will be issuing me with a voucher to the value of my TV at my preferred retailer. Needless to say I received another call the very next day stating my voucher will be sent via text message by Friday, 15/11/2019. I was speechless and overwhelmed when I received the text as stipulated on Friday. This is by far the most exceptional service received overall... Martha Manabalala and Discovery, thank you for the great service, I will definitely refer Family & Friends to Discovery Insure.

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Replies (1)
Discovery Insure
Discovery Insure's reply18 Nov 2019, 16:15
Official
Good day Celeste, 


We are delighted to receive such a wonderful compliment. Your thoughts and experiences are important to us, but we are especially pleased when the feedback is positive. We will be sure to share it with the rest of the team. 


Regards
Discovery Insure