JM
James M

1 reviews | Active since Mar 2009

06 Oct 2017, 08:56

Speedy Excellent Service

I experienced a loss on my personal insurance and submitted the claim via the mobile application. The response was realtime and so convenient. Kevin Du Plessis was my claim administrator and was quick to respond to all the information that was required. Kevin kept me posted throughout the process and the information required.

Kevin thank you for the awesome service I received from you in sorting out my claim in such a short period of time. Service and Communication is not experience from many organisations but you did just that. Keep up the good work.

The Team from Phonefast: WOW…….. Such prompt response and feedback I have never received from a service provider to any insurance company.

I will say that i handle multiple claims for our business and always was worried should I have a claim in my personal capacity what my experience will be. I will say that dealing with yourself and your organisation has been a absolute pleasure. I called and the friendly service agent that I spoke to prior to chatting to yourself was not what I expected and has exceeded my expectations. As a Managing Director of a service based organisation, I will say that you and your team provide amazing service.

You organisation has nail service delivery and prompt response on the head. Not many organisations can give service like your business does. WELL DONE.

Please ensure that you and your team keep up this exceptional service that will blow the minds of the clients that you deal with.

What a pleasure dealing with your organisation.

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Replies (1)
Discovery Insure
Discovery Insure's reply06 Oct 2017, 13:23
Official

We are delighted to receive such a wonderful compliment.

Your thoughts and experiences are important to us, but we are especially pleased when the feedback is positive.

We will be sure to share it with Kevin and the rest of the team.

Regards,

Discovery Insure