Sorting uot several queries and refund

I took out an insurance policy and the debit order and banking details got mixed up. The ammount that disovery told me they were going to deduct were more and there wasn't enough money in the account. Discovery then tried again with a higher ammount and obviously not enough money in the account. Both deductions were unsuccessful and costed me R115 each. Yvonne went the extra mile in resolving the issue with the policy and refunding my unsuccessful deduction fees. She is very friendly and very helpful and that is always appreciated.