Sorry Case of Discovery Insure Drive APP not working so no service

Discovery Insure called me in June and convinced me to move my short term insurance to them. As a pensioner I was attracted to the ability to decrease my monthly premium with Discovery's Drive App etc so I moved over to them. However, so far I have been bitterly disappointed with the service. I was given 5 days from start of cover to have both my cars 'inspected' at Tyger Wheel and Tyre @"*. I went there on 4 August and again on 5 August. Both times and STILL TO DATE, I could not log on to the Discovery Insure App. The technician at TWT spent a lot of time on the phone to you to try to sort out the problem but to no avail. I am beginning to regret moving over to you. Today I received an SMS saying that I could be penalised for not doing the inspection within the specified time period!! It is your fault, not mine !!!!! The TWT technician said that he already had 5 customers before me who also could not log on to your Drive APP. This is very very sad and I am truly sorry I moved to Discovery Insure. If your IT department cannot sort out your App you should not have gone out and enticed customers to move to you if you cannot provide the service. I am seriously considering moving back to my previous insurer.