So much of 48 hrs claim process, it's almost 2 weekss

This is the worst service from Discovery Insure, I was ****** and they took my phones. Had to Blacklist the devices which took a while and then once eventually I got the ITC i had to go to the police station and we all know how that goes by know. Once I got the case number, discovery says it's quicker to get to log the claim via their website which was the approach and i had everything needed for the claim i meant everything and i provided all of that and the claim was allocate to Dineo Khatshwa whom I emailed direct so i can try to speed up the process if there's anything and she never even rep**** to any of my emails but i have copied the insurance email inbox which also never rep**** to my emails. I eventually called the call center and they asked me to email pictures of box of the phones as proof of ownership and which i did sent but and still nothing no one rep****. then i called again and i'm told the claim has been reallocated to Abdul who just got the claim today as i'm calling in "how convinient" and now he will do his assessments and provide feedback by COB. I have not had my phone 2 weeks but discovery clearly do not care much about their clients and the experience of whether customers are sorted of not guess doesn't matter as they just take whatever money from you and they will help at their own time. so i'm waiting now and there's nothing i can do as i'm at their mercy