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christelle S

1 reviews | Active since Jun 2011

26 Aug 2017, 06:24

So much for yearly increase and Discovery is a huge disgrace

No response from them what so ever they just don't care....and yet they take money every month

So I joined discover insure a year ago....ever since I have been struggling to get my tag; fuel; app and points to be corrected but have been failing a while year....they have a very *********** manager by the name of Ofentse as she was supposed to come back to me a month ago and I am still waiting; do u really want to tell me between my driving; my petrol and all; my access finder can only have R394 for a while year; Discovery has got another thing coming.....then I receive a email that they increasing my premium with a whole R300 due to my yearly increase and I only had a claim of my car being keyed which was not my fault at all...if I still had an accident which was my fault different story....so disgusted in them...seriously considering looking for another insurance

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Replies (4)
Discovery Insure
Discovery Insure's reply28 Aug 2017, 15:19
Official

Thank you for taking my call.

As discussed we have referred your points query to the DQ track team leader took investigate and assist, and lastly a premium review request for your anniversary increase.

Regards,

Sakhe

Discovery Insure

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christelle S's update07 Sept 2017, 15:11
Reviewer Update
Just as i thought Sakhe also vanished from the earth just like Ofentse....i would wonder who is going to phone me to give a load of nonsense next and vanish....sakhe phoned me one day and it just got quite on the line; I expected a phone call back as he was still talking but nope as usual he didn't...i really wish the managers of these people could phone me so they can distinguish if it is right to receive such treatment...my gut is telling me I should be looking for another insurer cause everyone does the same thing...
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christelle S's update14 Sept 2017, 09:04
Reviewer Update
It's nearing the end of the month AGAIN and my issue is still not resolved oh when will it stop....
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christelle S's update03 Nov 2017, 10:27
Reviewer Update
So they phoned me and told me that they will adjust my premium and bring it down with a R100, to date it still hasnt happened my word when will it ever come right