So inhumane

I lodged a claim on 22 July claim was approved in a few days I thought wow! Guess what still not finalised! I called the 4th they again approved still nothing. I’m my first communication with the claims handler I asked him to use my current number I handle the policy for my parents who are both over 60. Did he? Noooooo. Did they change the number now? Who knows My parents are struggling without a microwave now my dad is Not well and my poor mother needs to warm things via a stove! They don’t care about their customers and make empty promises all the time!!!!! Shame on you