NN
Ncwadi01 Ncwadi

1 reviews | Active since Apr 2017

29 Sept 2017, 13:42

So dissapointed.

When I got my car in April this year I insured it with discovery at a certain price. Then this month I wanted to add more assets to that policy and I was told that there was a system error because 2 policies were created with the same ID number by Dumisani.

To sort this out I was told by Roy Chilivumbo that the policy had to be cancelled and reloaded. When this was done my premium was increased. No one acknowledged that this was discovery's error. And now I have to pay for their mistake.

Angry and dissapointed with the way I was treated.

0
Replies (5)
Discovery Insure
Discovery Insure's reply29 Sept 2017, 15:03
Official

Thank you for taking my call.

As discussed, we are currently investigating your premium increase, this has also been escalated to our Sales Management Team for further assistance.

We apologise for any inconvenience that may have been caused.

Regards

Preveshen
Discovery Insure

Best regards,

NN
Ncwadi01 Ncwadi's update02 Oct 2017, 10:59
Reviewer Update
I am still waiting for that call back Preveshen.
Discovery Insure
Discovery Insure's reply02 Oct 2017, 13:40
Official

Good day Conny

As discussed, we are still busy investigation your complaint.

Regards

Preveshen
Discovery Insure

Best regards,

NN
Ncwadi01 Ncwadi's update09 Oct 2017, 15:05
Reviewer Update
Preveshen whats going on. I am still waiting for that updated schedule. I havent even received the refund we spoke about . And it wasnt initiated till I called now.
Discovery Insure
Discovery Insure's reply09 Oct 2017, 15:19
Official

Hi Conny

As discussed, We will provide feedback to you by close of business on the 10th of October 2017.

Regards

Preveshen
Discovery Insure

Best regards,