So disappointed with your lack of commitment

I had put in a claim on the 29 September 2023 to date the claim has not been sorted out due to an error from their servicing department. They failed to up the value of my jewelry according to the Valuation Certificate I sent in November 2021. The claim agent advised I must take it up with their servicing department. I sent proof of the mail I sent them for them to update the policy and I also gave them the Reference that you get when you send the mail to ***. The lady who helped me was Mpho she confirmed she sees the mail and she is sorry about this. She advised that they would backdate the premium for this chain so that claims can be processed. I have been calling and doing all the follow-ups, but to date, no one has resolved this for me. Claims say it is Servicing, Servicing says that waiting for the premium to be raised by payments and they keep giving me the runaround. This is one of the worst services I have received. Please can someone sort this out? You are forgetting how to treat customers and all your values are going out the window.