Small Claim taking forever to conclude (***)

i logged a claim for my apple watch that i insured for 8000 in May 2019. Some repair company collected it for an assessemnt a day later and updated Discovery Insure that the watch was irreparable and would need to be replaced. Discovery Insurance didnt supply me with this feedback. In fact i had to call and do follow ups myself to get this infomration.

The consultant then informed me that they would do a vpucher or payout of the value at which i insured the watch. Then she told me the figure was going to be R5000. I contested this as i had insured it for R8000 and had the documentation to prove it. Then she said she would investigate. And its been forever since then.

I dont know what the hold up is and dont understand why the consultant isnt conducting me to keep me up to speed with what is happening .I really need the watch as ive already missed several vitality weekly goal and will be penalised for it. by Discovery Vitality.

Im writing to escalate the matter so that the claim can be concluded already and at the correct value of R8000 that i insured the watch for. I even provide the receipt from istore as proof of purchase of the watch at 7999.