TD
Tony D
1 reviews | Active since Jan 2013
02 Mar 2022, 11:36
Slow/no resolution, terrible customer experience.
Claim not resolved after weeks and chaing up. Bad admin, no response to calls and emails. Problem not being resolved and escalation processes just end up with argumentative and unhelpful managers. Terrible customer experience.
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Replies (2)TD
Tony D's updateReviewer Update
02 Mar 2022, 13:58I'm still waiting, not sure what you mean by "haste"?
TD
Tony D's update02 Mar 2022, 13:58
Reviewer Update
I'm still waiting, not sure what you mean by "haste"?
TD
Tony D's updateReviewer Update
07 Mar 2022, 15:06Now 7th March (5 days later) and still no response from Discovery despite promises (autoresponders) and here on Hello Peter (don't believe the statement above - haste is not 5 days with no response at all.) Off to the Ombudsman I go.
TD
Tony D's update07 Mar 2022, 15:06
Reviewer Update
Now 7th March (5 days later) and still no response from Discovery despite promises (autoresponders) and here on Hello Peter (don't believe the statement above - haste is not 5 days with no response at all.) Off to the Ombudsman I go.