Slow feedback, admin errors preventing cover

Being a client of Discovery, I very much looked forward to making contact with the Discovery insurance team to get a new quote and moving from Miway to them.<br> <br> However, when I got the latest quote two days ago, it was 30% more expensive than the quote I got in July 2014? <br> <br> apparently the reason for this increase was that I (apparently) took the quote from July and then it lapsed... Yet I never accepted that quote and in the phone calls stated that I will call back in Feb.<br> <br> therefore, I am now being treated unfairly for a policy that I never took out, which subsequently is preventing me from taking on affordable and fair cover from Discovery.<br> <br> The contact person said he would investigate but even after I asked for status updates to be provided to me on a daily basis I have not received any.<br> <br> In summary - Very disappointed with the poor admin, poor feedback and overall experience!