slow delivery - no feedback on car insurance claim

Our car attempted ****** on 21 sept, and found back same evening (good work SAPS and Discovery Insure tracking team). claim approved on 6 Oct. there was no apparent damage to the car at the time, apart from it not starting. (cellphone also ****** - great service there Discovery Insure - quickly sorted). then to SAPS pretoria west impoundment facility - further damage to the car - poor assistance - my wife had to go there and struggle with giving the keys to ***** officials (i would have though insurance can assist with this). then booked in with Indibano Auto (apparently) on 10th Oct 2017. When I call them on 7th Nov, they've had the car for 3 weeks and only fixed a mirror which was not the main issue (not even started on the ignitition problem, only realised it then - was apparently not on the assessors report - HUH?). I have to constantly call the panel beater to get feedback - the Discovery Insure "APP" giving you feedback on the mobile is a JOKE (a) incorrect (b) not updated (c) not linked to the panel beater at all. After a super unhappy email indicating "unhappy customer" to Discovery Insure on 8 Nov 2017, I get an automated response - no call, no real email, cannot find the agent working on my claim. Asked for the assessors report, never got it. I asked for a log of events (never got it). We want to renew our annual license disc for the car - still registered as "******" on the system - would have though Discovery can convey this message to SAPS as part of client service..... Now we are at 14th December 2017 (two-and-a-half months later), and despite the car being ready from TOYOTA (who fixed the ignition problem, on 8th of Dec, the car is still not back at the panel beater!!? apparently the CEO is too busy to sign off the payment to Toyota. After returning from overseas on 6th Nov for work, I've not had ONE meaningful interaction or call or email, or feedback from Discovery Insure. Although there was no issues with approving the claim, and additional quote (quick service there), you as the customer are on your own - dealing with the panel beater and everything after approving the claim. Indibano Auto's service has been VERY POOR. They don't even have an electronic system to tell me the status (long stories, generally unprofessional). I cannot understand how Discovery Insure uses them.

Let's see if Discovery Insure now jumps into action because of this complaint......