Slow assistance from Discovery Insure

It’s shocking how a claim logged over 2 weeks ago takes this long to resolve. There were 2 items under claim ref *** - the first item was resolved well by Celeste, the second one sitting with Dustin Africa, the Claims consultant seems to have fallen into a dark hole. We have called numerous times to follow up and there’s no movement. I went as far as following up on the assessment report myself from The Real Repair Company who advised that the report was uploaded and shared with Discovery on the 23rd of December

I don’t know why this has to take this long.

Dustin, can you process my claim please. This is why we pay insurance so that when an unfortunate event happens, we get our items replaced or repaired. Simple. This is not coming out of your pocket.

The fact that we can even speak to a supervisor or manager of the department makes you wonder if there is any care for clients or you just want our money.