Slow and Poor Claim Service

My worst mistake was switching to Discovery Insure from Miway. Although they were really helpful in getting my vehicle towed away, I have had no communication from them at all. I had to call the day after my incident to find out what was going on and only after my call, was my vehicle booked for an assessment three days later (three days to do an assessment after my car arrived at Auction Nation Sandton on Tuesday morning). If I hadn't have called to follow up on the claim, my vehicle would still have been sitting at Auction Nation Sandton without an assessment even organised.

I heard absolutely nothing from them during this period and when checking the team today (Friday) - the assessment was still not done.

The fact that I have to take the initiative to just check the progress and actually follow up with them is poor. My last claim with Miway was an absolute breeze and actioned within two and a half days.

Now I am going into a new week after this weekend with still no resolution of my claim and without transport.

Poor service to be honest and a true regret changing from Miway.