AM
ALPHY M
1 reviews | Active since Oct 2009
23 Mar 2016, 09:45
Slow and Non responsive service
Lelethu - thank you for making me feel like a second class citizen with your below average service. Thank you for taking, on average, 3 days to respond to my e-mail queries - which are really one liners.<br> Discovery insure must be paying very well for the poor service that i am receiving.... Keep it up.
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Discovery Insure's replyOfficial
23 Mar 2016, 11:00Hello alphym,
We note your comments on the handling of your claim, which we have discussed with Lelethu for better understanding.
It has been confirmed that the majority of the items to be replaced were authorised on the 12th, 13th and 14th of March 2016, with two more items to be authorised today and this has been confirmed with you.
We regret that until we receive signed Agreement of Loss, settlement will be delayed for payment.
Regards,
Sekgobola
Discovery Insure
We note your comments on the handling of your claim, which we have discussed with Lelethu for better understanding.
It has been confirmed that the majority of the items to be replaced were authorised on the 12th, 13th and 14th of March 2016, with two more items to be authorised today and this has been confirmed with you.
We regret that until we receive signed Agreement of Loss, settlement will be delayed for payment.
Regards,
Sekgobola
Discovery Insure
Discovery Insure's reply23 Mar 2016, 11:00
Official
Hello alphym,
We note your comments on the handling of your claim, which we have discussed with Lelethu for better understanding.
It has been confirmed that the majority of the items to be replaced were authorised on the 12th, 13th and 14th of March 2016, with two more items to be authorised today and this has been confirmed with you.
We regret that until we receive signed Agreement of Loss, settlement will be delayed for payment.
Regards,
Sekgobola
Discovery Insure
We note your comments on the handling of your claim, which we have discussed with Lelethu for better understanding.
It has been confirmed that the majority of the items to be replaced were authorised on the 12th, 13th and 14th of March 2016, with two more items to be authorised today and this has been confirmed with you.
We regret that until we receive signed Agreement of Loss, settlement will be delayed for payment.
Regards,
Sekgobola
Discovery Insure