Simple requests a nightmare to resolve.

For an entire week I have been trying to get a simple update changed on my policy… the unit number. To date, this is not done… Discovery highlights - simplicity where you can just send emails to update … there is nothing simple about this. Correspondence to me advises I was phoned but I never answer, however no missed calls. Eventually someone phoned a day or 2 later and I was in a meeting asking them to call back at 2pm. This never happened. More emails asking them to please make the update all details remain the same and no feedback and no adjustment to my policy. This is not the first time, simple requests become a nightmare. I really am not seeing the benefit of constantly chasing Discovery Insure to help me. What is going to happen when I claim and the info is not updated? Then once again, my problem.

If anyone can make recommends on another insurer please do.