Simple request, yet impossible to assist

<p>I have previously been a client with this insurer. I require a letter stating my claims history for whichever vehicle I was listed as the regular driver for the time I was insured with Discovery insure.</p> <p> </p> <p>Now they have sent me letter which also has other drivers listed under my policy, which is not what I require. I have called them numerous times from the beginning of February. Finally on Wednesday, 15/02/2017, I spent half an hour on the phone a consultant who spoke to his superior and advised me that they will remove claims for other drivers from the letter and email through to me later in the day. I was happy with this. Well, 5 days has passed and still no new letter received. This morning, I called in only one to transferred from department to department, start my request all over again to be told that their letter is generic and they can not assist. </p> <p> </p> <p>I'm amazing at how difficult this request is for them to assist me with. All I require is the info on the vehicle I was the regular driver for. Now I'm going to lose R800 because of their unwillingness to assist.</p>