PE
Phillip E
1 reviews | Active since May 2014
30 Jun 2020, 17:32
Simple claims get rejected for no apparent reason
Just had my 1st terrible experience with Discovery Insure, its maybe even just a staff problem but seems the Ombud is the only way forward when a simple computer screen claim is rejected. Submitting a claim at Discovery insure is the only easy part, thereafter you have to call and ask what's going on. When following the dispute resolution procedure, same problem, no response what so ever.
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Discovery Insure's replyOfficial
01 Jul 2020, 08:37Good day Phillip,
We apologise that the claim outcome did not meet your expectation, in order to be covered for such events there not to be the correct level of cover in place. Please follow the detail on the claim rejection letter should you wish to dispute the claim outcome.
Please also note the time frames outlined in the dispute process.
Regards,
Discovery Insure
We apologise that the claim outcome did not meet your expectation, in order to be covered for such events there not to be the correct level of cover in place. Please follow the detail on the claim rejection letter should you wish to dispute the claim outcome.
Please also note the time frames outlined in the dispute process.
Regards,
Discovery Insure
Discovery Insure's reply01 Jul 2020, 08:37
Official
Good day Phillip,
We apologise that the claim outcome did not meet your expectation, in order to be covered for such events there not to be the correct level of cover in place. Please follow the detail on the claim rejection letter should you wish to dispute the claim outcome.
Please also note the time frames outlined in the dispute process.
Regards,
Discovery Insure
We apologise that the claim outcome did not meet your expectation, in order to be covered for such events there not to be the correct level of cover in place. Please follow the detail on the claim rejection letter should you wish to dispute the claim outcome.
Please also note the time frames outlined in the dispute process.
Regards,
Discovery Insure