SN
Siphokazi N
1 reviews | Active since Aug 2017
08 Sept 2025, 12:29
Silence for my claim submitted months ago(Pathetic service)
I submitted a complaint on this platform on Thursday 4 September regarding the claim I submitted to Discovery which I have not yet received feedback on in months.
They rep**** and informed me that they would get back to me first thing on Friday morning 5 September. Today is Monday 8 September and still silence from Discovery and Gretchen. Absolutely PATHETIC service
Helpful (0)
Replies (3)0
Replies (3)
Discovery Insure's replyOfficial
08 Sept 2025, 12:55Good Day Siphokazi
Apologies for the delay in providing feedback to you. We are following up with the team and will revert with an update shortly.
Regards
Discovery Insure
Apologies for the delay in providing feedback to you. We are following up with the team and will revert with an update shortly.
Regards
Discovery Insure
Discovery Insure's reply08 Sept 2025, 12:55
Official
Good Day Siphokazi
Apologies for the delay in providing feedback to you. We are following up with the team and will revert with an update shortly.
Regards
Discovery Insure
Apologies for the delay in providing feedback to you. We are following up with the team and will revert with an update shortly.
Regards
Discovery Insure
SN
Siphokazi N's updateReviewer Update
08 Sept 2025, 17:49The last time I called in and requested for an update I was informed the claim is with the assessors, whilst my numerous emails were not answered.
Did I really have to go on Hellopeter for you people to respond to me, especially Gretchen who is supposed to be my dedicated consultant. This is absolutely shocking service, I’m glad I’m not insured with you people!
Did I really have to go on Hellopeter for you people to respond to me, especially Gretchen who is supposed to be my dedicated consultant. This is absolutely shocking service, I’m glad I’m not insured with you people!
SN
Siphokazi N's update08 Sept 2025, 17:49
Reviewer Update
The last time I called in and requested for an update I was informed the claim is with the assessors, whilst my numerous emails were not answered.
Did I really have to go on Hellopeter for you people to respond to me, especially Gretchen who is supposed to be my dedicated consultant. This is absolutely shocking service, I’m glad I’m not insured with you people!
Did I really have to go on Hellopeter for you people to respond to me, especially Gretchen who is supposed to be my dedicated consultant. This is absolutely shocking service, I’m glad I’m not insured with you people!
Discovery Insure's replyOfficial
08 Sept 2025, 17:56Kindly provide us with the outstanding information so that we can escalate this claim to the relevant manager for urgent assistance.
Discovery Insure's reply08 Sept 2025, 17:56
Official
Kindly provide us with the outstanding information so that we can escalate this claim to the relevant manager for urgent assistance.