Shoddy service in the insurance industry.

My vehicle was ****** 1 March 2025 and recovered on 3 March 2025. Normally when my vehicle moves without my cell phone being present, I receive an SMS asking if I'm aware of the movement. This did not happen on this day.

Once recovered and cleared by SAPS my vehicle was moved to a holding area and the to a panel beater for assessment and repair. In the three weeks that it has now been at the panel beaters I have sent through at least four emails requesting an update on the status of my vehicle without reply. Today I made contact with a person at the panel beater directly only to be told that additional damages had been found which had now been referred through to the insurance company for approval. After five weeks the status of my vehicle is still unknown. Choose your insurance company very carefully!!