Shoddy customer service by Martha

Logged a claim for a leaking geyser, dripping water from down-lights and ceiling . Instead of treating this claim as urgent I was shunted from pillar to post by Martha who insisted that I chase after the service provider. An emergency must be treated as such. As for Sibongile Maphumulo, she went out of her way to ensure that the service provider attends to the leak as a matter of urgency. Martha can learn customer service principles from Sibongile