Shockingly poor service

<p>I lodged a claim on my car in October and took it for the required quotation. I have yet to hear anything from this company. They do not allow for my poor working hours because when they phone me and I am sleeping, they NEVER phone me back and when I tried to contact provided numbers it continously tells me that the number I have dialed does not exist! On top of that I have no idea how to redeem cash rewards. I was told to go into the app and I will be able to do it but I still am unable to do it. The Vitality Drive is a gimmick that only really benefits a few people and draws in unsuspecting people like myself to take on a product that is expensive and add NOTHING to my customer experience whatsoever! I will discourage anybody to take on Discovery as an insurer because of my experience. The woman that I had contact with when I TRIED to claim was indifferent and unhelpfulle even bordering on rude. All I can say is good riddance as I found another insurer for a lot cheaper without stupid marketing gimmicks like Vitality Drive. What a lark!</p>