Shockingly poor service

We had a burst water pipe in our bathroom on 6 September 2021 and registered a claim on the same day. After a LOOOOOOOONG wait to get a repair quote (for painting and tile repair) Discovery Insure paid out the claim into our bank account BUT there is still no quote or plan regarding the damage to the built in cupboard. When you phone then they just say it falls away now that the claim was paid out BUT there was no quote for the BIC repairs in the quote. So what must I do now? Pay for it myself? Please explain what the purpose of insurance then is as I clearly do not understand.

I am overall super disappointed in Discovery Insure's poor service - actually a complete lack of service. If you do not follow up and beg, nothing happens. The phone lines just ring and no one responds to e-mails.