Shockingly bad service

Being a customer of Discovery insure for about 2 years now I have always been an advocate of the product they offer. Only to my dismay to realize that they are absolutely useless when you have an issue. nevermind the scenario, this is the service you can expect: I sent an email to their contact centre on Friday, 7 February 2020. I received a response now: Thursday, 13 February 2020?

So if you want an insurer that ignores you for a week, this is the place to be.