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Catherine C
1 reviews | Active since Jan 2018
15 Mar 2023, 04:22
Shockingly bad service
I submitted a claim in December 2022. My emails do not get answered 90% of the time, my claim was put on hold so I could find my own assessor!!!!!! Finally Discovery sent an assessor, now I am told to go to the App where I see my claim for a power surge has been closed. No further information. Does this mean my claim is rejected or that I will receive payment? Shocking customer service from a company that used to deal with people not “Apps”
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Catherine C's updateReviewer Update
17 Mar 2023, 16:38Thank you for the response I received from Discovery after submitting the above review. However, the matter has still not been resolved and once again I am phoning and sending emails which are not giving me the result I require. There seems to be a total lack of communication internally.
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Catherine C's update17 Mar 2023, 16:38
Reviewer Update
Thank you for the response I received from Discovery after submitting the above review. However, the matter has still not been resolved and once again I am phoning and sending emails which are not giving me the result I require. There seems to be a total lack of communication internally.