Shockingly Bad Service and System Issues that Never Get Resolved

Been a loyal customer of Discovery products but have had the worst experience with their car insurance. Policy started 01 Dec and its been nothing but continuous policy and system issues. First the wrong ID number was linked and it took weeks to rectify before I could get my device. Now ongoing issues where I can't use my weekly game board and my drive dashboard has stopped working and hasn't calculated since 03 Jan. Call centre you almost never get through and when you do, they just log a new ticket for IT and say there's a 30 day SLA turnaround which is unacceptable. All promises of escalating to higher management has failed noone has ever called me back. I sent an official complaint to the complaints email and still nothing. It is now mid January and I've had these issues since 01 Dec. Extremely frustrating to pay for this and I can't earn my weekly points, it still says I don't qualify for fuel rewards because I don't have car insurance so there is something horribly wrong with the system linking and I just am not getting any help or getting it resolved. I specifically changed insurance for the benefits and rewards and none of them are working on my account for the car insurance. As a customer I should NOT have to call in daily and beg for updates with the same story and no new information. This is shocking.