Shockingly Bad Service

I'm so over Discovery Insure's lack of service! Having had the misfortune of having a small accident, I would have expected at least some concern from Discovery, but NO! Nothing! In fact, I had to phone a number of times to check up on the process only to be told I had to make use of their assessor and panelbeater. I think this is shocking! Why should I have to go to Sydney Road in a scrubby area of town when I live in Umhlanga? The hire car was only for 1 month, which Discovery were hesitant to extend to this time period, even though the car was not fixed at the end of the month I phoned multiple times and left a number of messages for Simone Rowland, apparently the only person who could authorise the car hire extension. Still no word from her so I had to make my own plans.... I've finally got my car back (minus 2 wheel nuts, no wheel alignment and windscreen washers not working) At least it looks great. Still no word from Discovery, not a check in, NOTHING!! I'm off to find new insurers, thanks for nothing Discovery!!