SHOCKINGLY BAD SERVICE

I am completely disgusted in the service received!

I had a break-in at my home. Logged a claim on 28/07. Was told on 30/07 another person, Vuli, was takin the claim from Itumeleng. Forwarded all info to Vuli. Had NO feedback from Discovery unless i follow up. Only to find out on 02/08 that Vuli has been taken off my Claim...now back to Itumeleng. NO notification or communication! I followed up again on 03/08 to be told it will be finalized COB. One again...NO RESPONSE! I emailed again asking for feedback twice on 03/08...no reply. I emailed AGAIN on 04/08 copying Jathin…"senior" in on the mail...still NO reply from the senior. Was then promised finalization of claim by 12pm 06/08...I had to follow up...still no feedback on finalization! I have asked more than a week ago for assistance on a child psychologist for my kids...STILL WAITING!

I AM SHOCKED TO THE CORE WITH THIS LEVEL OF SERVICE!