Shocking, shocking service.

<p>After reporting my accident to Discovery Insure, the case manager "handling my claim" did not contact me, respond to my emails, or assist me in any way. Did not answer her calls, did not respond to messages, did not respond to emails.</p> <p> </p> <p>Four days later and nothing has happened with the claim. Only after sending several emails demanding assistance did the case manager "handling my claim" decide to make contact. I also requested the department manager to call me 3 times and no response.</p> <p> </p> <p>I am disgusted with their complete inefficiency and callous disregard for their clients. Rest assured with Discovery that your claim will simply be left unattended to.</p> <p> </p> <p>Discovery have failed on a number of TCF requirements:</p> <p>Outcome 3: Clear communication - no communication was received</p> <p>Outcome 5: Meeting expectations - no provision of acceptable service</p> <p>Outcome 6: Make it easy - not at all.</p> <p> </p> <p>Discovery, I was confident being insured by you, now I see that you are the worst insurance company I have ever dealt with.</p> <p> </p>