Shocking service from Discovery Insure

Absolutely shocking service from Discovery Insure. We are waiting for a response from Discovery so that we can get our vehicle repaired, but they are definitely not taking our business seriously. We are a third party claim and wow, I am so glad that they are not my insurer. Numerous emails, back and forth, from consultant to broker, and after more than 3 months we still have not had our vehicle repaired. (Bumped by my neighbour who is with Discovery).

I have been very patient and had I known that they would be so slack, would have just gone straight to my insurance provider. I was told to work through them however, and was under the impression that we would lose our no-claim bonus if we went through our own insurance.

All proof of correspondence is on record. Somehow I dont think it matters to Discovery anyway, as even after "escalating the issue" we still have had no contact from them.

Simply disgusting, especially considering that they are considered one of the "premium" insurers.