Shocking service from Discovery insure

I forwarded a mail on Sunday regarding a claim that I had submitted on your app for a vehicle accident that took place on the 7th November. The claim was submitted on November the 8th. ref number ***

Up until this weekend past, I have had no contact from Discovery whatsoever. I have taken it upon myself to try & assist where I can, even going so far as driving back to Modimolle where the accident took place, to see if there was outstanding paperwork or anything that would potentially be delaying the claim. All of this was outlined in my previous review, in which you responded that someone would be in touch.

After my mail on Sunday, an e-mail was received stating that the vehicle was at Auction SA in Centurion or Pretoria, 3 weeks after the accident & now the vehicle was going to be assessed....3 weeks after the accident. Part of my policy provides me with cover for a rental vehicle, which is fine, but the real issue here is that the rental vehicle will need to be returned shortly & I have a family vacation planned where a mode of transport by road will be required.

On Monday, I was e-mailed that I would be contacted by a representative from discovery, and here we are on Wednesday....still waiting.

When I signed up for Discovery, I was under the impression that I would be receiving the best service that the industry has to offer. The service would have been better had I been covered by the ANC, at least then I would know what I'm in for . A simple call would have been great. But I'm sure your employees are busy signing everyone up for Gap cover, what with the doctors & hospital increases next year & you'll get to me....eventually.