Shocking service from Discovery Insure... again!

<p>Why is it that whenever I need to claim from Discovery Insure I get shocking, inept service from their consultants?</p> <p> </p> <p>Had a car accident on 24 September which was clearly not my fault (an intoxicated driver drove into me) and have been given the run-around for almost two weeks by Fortune Chauke at Discovery (name and shame).</p> <p> </p> <p>I personally chased up all the information from the Jo'burg Metro Police and the SAPS (AR number, Docket Number and the other driver's details) and sent the information to her on 27 September, and yesterday she emails me saying that they're battling to process the claim as they haven't been able to get the paperwork from the SAPS yet!</p> <p> </p> <p>Yet when I called Disocvery Insure last week and spoke to another consultant quoting my Claim Number, he told me the vehicle had been assessed, the damage was around R 60,000 and that the repairs would start this past Monday and take 12 working days.</p> <p> </p> <p>Can someone senior at Discovery Insure please step in and help!!</p> <p> </p> <p>Regards</p> <p>Wayne Merris</p>