Shocking service from Discovery Insure.

I had the misfortune of having a crash with my vehicle. No problem I thought..... How wrong can one be? What an absolute nightmare this has become. I registered claim no *** on the morning of the 27th of March. The whole process from the start was an absolute nightmare. It sounds like they put people in the call Centre that does not fit in anywhere else.

Luckily I am told that all the calls are recorded so the trail will be there. To cut a very long story short it is now the 13th of April and the claim has not even been fully authorized. There is absolutely no urgency with people not getting back to you etc. so one day to go then it will be 3 weeks with us being nowhere near completion.

With Discovery being a major company I honestly though that this would be a seamless easy process. I can tell everybody that wants to listen that it definitely is not the case. If I had known this I would not have gone with them at all.

I need my vehicle back urgently and the claim has not even been authorized. The money that I am saving on my premium is not worth the hassle that I have with the poor service. It will now be very interesting to see how long it takes them to increase my premium because of this claim.