Shocking service - feel completely bul**** and disadvantaged

I have no words. No one at Discovery Insure is getting back to me. My car had rodent damage and was taken in by LS Autobody in September '23. I collected the car around 19 September and when he showed me the engine, I could see that the radiator cushioning was not replaced. I do not know much about the engine of a car and asked and he dismissed the question saying it is "superficial" and I don't need to worry about it.

Shortly after that, there was a warning light that came on as well as the airbag light. I called LS Autobody and the manager advised I can take the car back. I took it back, they had it for a day and then told me I could collect it again. He said he "reset" something. Shortly after collecting the vehicle the same happened. The car also over heated (this is really dangerous as we had to stop it for cooling down and only just made it home when the engine coolant all leaked out and we could not get the car started again. I called them again and they advised I should deal with Discovery Insure directly as they can't help me.

I called Discovery Insure and they got the vehicle towed again from my house to LS Autobody. There was some report which was done indicting that there was new rodent damage which was impossible as the car was not even in the same location. It became clear that it was not fixed properly the first time and LS Autobody was trying to make a quick buck by only doing certain repairs the first time, after which when it actually caused further damage, they have declined all association with it.

I have begged, pleased, cried and shouted but don't seem to be getting anywhere. I have spoken with call centre agents, their team leaders, their team leaders supervisors, manager and have now resorted to copying in the Onbudsman and the CEO of Discovery Insure in an attempt to get a response.

I honestly don't know where to turn. I have not had my vehicle for two months since it went back and I keep paying my insurance diligently as well as my car, which of course of have no use of.

I changed to Discovery from Outsurance because promises were made. I can assure you that they have certainly not been kept. I've been a Discovery client (whether it be medical aid, bank or insurance) for close to 25 years and this is the service offered. Shocking!