NP
Nicky P
1 reviews | Active since Apr 2013
24 Mar 2025, 11:31
Shocking Service
Do not understand the relevance of being emailed to let me know that I have a claims handler. There is absolutely no feedback from her since the accident took place on the 17th of March neither has she responded to my email. Its been a week to day since the accident and the car has not even been assessed. I am continually having to call Discovery to find out what the progress is and there is little to none. Extremely disappointed in Discovery Insure! I am now being told it will take another three days just to get the assessment.. That's nearly two weeks from date of accident. Unacceptable.
Helpful (0)
Replies (4)0
Replies (4)
Discovery Insure's replyOfficial
24 Mar 2025, 11:53Hi Nicky
Thank you for reaching out and sharing your concerns regarding the handling of your claim. We understand how frustrating this experience has been for you, especially considering the time that has passed since your accident on the 17th of March.
Please rest assured that your feedback is important to us. I acknowledge your disappointment with the lack of communication from your claims handler and the delays in assessing your vehicle. I realize how crucial timely updates are in these situations.
We have escalated your query to our claims team, and a member will reach out to you shortly to provide you with the necessary updates regarding your claim and the assessment process.
Thank you for your patience, and we apologize for any inconvenience this has caused.
Regards,
Discovery Insure
Thank you for reaching out and sharing your concerns regarding the handling of your claim. We understand how frustrating this experience has been for you, especially considering the time that has passed since your accident on the 17th of March.
Please rest assured that your feedback is important to us. I acknowledge your disappointment with the lack of communication from your claims handler and the delays in assessing your vehicle. I realize how crucial timely updates are in these situations.
We have escalated your query to our claims team, and a member will reach out to you shortly to provide you with the necessary updates regarding your claim and the assessment process.
Thank you for your patience, and we apologize for any inconvenience this has caused.
Regards,
Discovery Insure
Best regards,
Discovery Insure's reply24 Mar 2025, 11:53
Official
Hi Nicky
Thank you for reaching out and sharing your concerns regarding the handling of your claim. We understand how frustrating this experience has been for you, especially considering the time that has passed since your accident on the 17th of March.
Please rest assured that your feedback is important to us. I acknowledge your disappointment with the lack of communication from your claims handler and the delays in assessing your vehicle. I realize how crucial timely updates are in these situations.
We have escalated your query to our claims team, and a member will reach out to you shortly to provide you with the necessary updates regarding your claim and the assessment process.
Thank you for your patience, and we apologize for any inconvenience this has caused.
Regards,
Discovery Insure
Thank you for reaching out and sharing your concerns regarding the handling of your claim. We understand how frustrating this experience has been for you, especially considering the time that has passed since your accident on the 17th of March.
Please rest assured that your feedback is important to us. I acknowledge your disappointment with the lack of communication from your claims handler and the delays in assessing your vehicle. I realize how crucial timely updates are in these situations.
We have escalated your query to our claims team, and a member will reach out to you shortly to provide you with the necessary updates regarding your claim and the assessment process.
Thank you for your patience, and we apologize for any inconvenience this has caused.
Regards,
Discovery Insure
Best regards,
Discovery Insure's replyOfficial
24 Mar 2025, 12:19Hi Nicky
We appreciate you taking the time to speak with us. Our team is currently investigating the issue and is committed to resolving it as quickly as possible. Your feedback is invaluable, as it allows us to pinpoint areas where we can improve and helps us deliver the best service to all our customers.
Regards
Discovery Insure
We appreciate you taking the time to speak with us. Our team is currently investigating the issue and is committed to resolving it as quickly as possible. Your feedback is invaluable, as it allows us to pinpoint areas where we can improve and helps us deliver the best service to all our customers.
Regards
Discovery Insure
Best regards,
Discovery Insure's reply24 Mar 2025, 12:19
Official
Hi Nicky
We appreciate you taking the time to speak with us. Our team is currently investigating the issue and is committed to resolving it as quickly as possible. Your feedback is invaluable, as it allows us to pinpoint areas where we can improve and helps us deliver the best service to all our customers.
Regards
Discovery Insure
We appreciate you taking the time to speak with us. Our team is currently investigating the issue and is committed to resolving it as quickly as possible. Your feedback is invaluable, as it allows us to pinpoint areas where we can improve and helps us deliver the best service to all our customers.
Regards
Discovery Insure
Best regards,
NP
Nicky P's updateReviewer Update
25 Mar 2025, 09:13Since writing the above review yesterday at 11.53, I have received an email and phone call from Discovery (within 10 min) to ensure me they are looking into it and will get back to me shortly. I have still had no response from anyone nor the claims handler and no idea what is happening with my vehicle. I stick to my guns that there is no communication other than to keep me quiet by a phone call - but the issue remains..
NP
Nicky P's update25 Mar 2025, 09:13
Reviewer Update
Since writing the above review yesterday at 11.53, I have received an email and phone call from Discovery (within 10 min) to ensure me they are looking into it and will get back to me shortly. I have still had no response from anyone nor the claims handler and no idea what is happening with my vehicle. I stick to my guns that there is no communication other than to keep me quiet by a phone call - but the issue remains..
Discovery Insure's replyOfficial
25 Mar 2025, 14:42Hi Nicky
Thank you for your patience and for your feedback regarding your recent experience. We understand your frustrations and want to assure you that we are taking your concerns seriously.
As we discussed over the phone, we have escalated your case with both our claims team and our service provider to prioritize the urgency of your claim. We want to confirm that the assessment has been completed; however, we are currently awaiting the full assessment report, quotation, and accompanying photographs.
Rest assured, as soon as we receive this information, our team will reach out to you to discuss the next steps regarding your claim. Your claims handler has communicated this status update to William Travis Payne, and our team will keep you informed of any developments.
Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention.
Regards
Discovery Insure
Thank you for your patience and for your feedback regarding your recent experience. We understand your frustrations and want to assure you that we are taking your concerns seriously.
As we discussed over the phone, we have escalated your case with both our claims team and our service provider to prioritize the urgency of your claim. We want to confirm that the assessment has been completed; however, we are currently awaiting the full assessment report, quotation, and accompanying photographs.
Rest assured, as soon as we receive this information, our team will reach out to you to discuss the next steps regarding your claim. Your claims handler has communicated this status update to William Travis Payne, and our team will keep you informed of any developments.
Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention.
Regards
Discovery Insure
Best regards,
Discovery Insure's reply25 Mar 2025, 14:42
Official
Hi Nicky
Thank you for your patience and for your feedback regarding your recent experience. We understand your frustrations and want to assure you that we are taking your concerns seriously.
As we discussed over the phone, we have escalated your case with both our claims team and our service provider to prioritize the urgency of your claim. We want to confirm that the assessment has been completed; however, we are currently awaiting the full assessment report, quotation, and accompanying photographs.
Rest assured, as soon as we receive this information, our team will reach out to you to discuss the next steps regarding your claim. Your claims handler has communicated this status update to William Travis Payne, and our team will keep you informed of any developments.
Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention.
Regards
Discovery Insure
Thank you for your patience and for your feedback regarding your recent experience. We understand your frustrations and want to assure you that we are taking your concerns seriously.
As we discussed over the phone, we have escalated your case with both our claims team and our service provider to prioritize the urgency of your claim. We want to confirm that the assessment has been completed; however, we are currently awaiting the full assessment report, quotation, and accompanying photographs.
Rest assured, as soon as we receive this information, our team will reach out to you to discuss the next steps regarding your claim. Your claims handler has communicated this status update to William Travis Payne, and our team will keep you informed of any developments.
Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention.
Regards
Discovery Insure
Best regards,