Shocking Service Disgrace

Shocking Service From Discovery Insure and RenewIt Randburg

The vehicle was returned to RenewIt Randburg (Discovery Insure's preferred service provider) a short while after it was received due to an unresolved issue with the repairs on the vehicle.

After investigation by the mechanics at Renealt, damage to the steering column was found as a result of the accident, previously undetected. Discovery requested that it be inspected by Renault SA to confirm the damage. The vehicle was sent to Renault SA on 23 March, the Inspection was to be conducted on Monday 26 March. The report would have been released shortly thereafter.

I have received no feedback to date from RenewIt nor from Discovery Insure on this and I am also not sure of the location and status of my vehicle, which is unacceptable. All attempts to obtain feedback from RenewIt have been unsuccessful to date which is incredibly concerning. It is Discovery Insure's responsibility, as my insurer, to followup regularly to ensure that the repairs to my vehicle are carried out in a professional and timely manner, particularly since the vehicle is in the care of Discovery's preferred service supplier. The vehicle was towed there on 6th of January!!!!